Structured use of an AI chatbot to support student development of English for Academic Purposes The UWS Academic Portal - Beta Competition

Structured use of an AI chatbot to support student development of English for Academic Purposes The UWS Academic Portal

Chatbots: The New Game-Changer for School Marketers?

chatbot for educational institutions

Differ chatbots are used not for answering questions (as is the traditional chatbot user experience), but for connecting students with each other in a direct chat, thus providing a “digital icebreaker” that lowers the significant barriers to connect. This is by far one of the top benefits of chatbots in education and a top chatbot use case. With a need to do more with less, higher education is turning to technology to help them improve support for prospective students, current students, and faculty. Let’s take a look at ways in which universities are using chatbots to improve their education systems and provide better experiences to their students. Flow XO for Chat is a powerful automation product that allows educators to quickly build high-level chatbots. Higher education institutions are constantly exploring ways to improve their assessment and evaluation processes to ensure that students receive accurate and fair evaluations of their knowledge and skills.

chatbot for educational institutions

“We have reminded students of their responsibilities and directed them to sources of guidance and support in how to appropriately use and reference learning resources. “AI software also presents opportunities for learning and we are actively looking at ways in which course design and assessments may be able to incorporate these new technologies. “We will continue to remind learners about the risks to their results if they do not submit material which is entirely their own work. We provide guidance to schools and colleges to help them support and encourage learners to have confidence in their own ideas and abilities. DfE (2023) also highlighted that generative AI tools can produce unreliable information or content. Humans must remain accountable for the safe and appropriate use of AI-generated content and they are responsible for how AI tools are developed (Eaton, 2023).


Once we have labelled the phrases and constructed the response, we then ask Wave as many questions in as many different variations as possible allowing us to build its robustness. This increases or decreases chatbot for educational institutions Wave’s confidence flagging the lower confidence responses for us to review and amend. ….This is not just any chatbot, this is a University of Plymouth, Digital Education, hand crafted, quality chatbot….

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The UK’s top universities are split over how to respond to ChatGPT, i can reveal, with Oxford and Cambridge among those banning the technology over plagiarism fears, while others have opted to embrace it. Universities are importantly, not instituting outright bans of the technology, and are instead attempting to warn students of ChatGPT’s limits while acknowledging its many benefits. Scottish universities, in light of this, have taken various approaches to the emerging technology. That is when a student commissions, or seeks to commission, either paid or unpaid, another individual or AI software to complete academic work on their behalf.

Augmented reality, virtual reality and mixed reality

Another way nurse educators could support students would be to highlight a weakness of generative AI in its ability to confabulate – that is, to fill in knowledge gaps with plausible, but fabricated, information. Nursing students should be taught about this weakness so they can learn to develop the skills necessary to find, appraise, cite and reference the work of others, and critique the outputs of generative AI tools (Eaton, 2023). Sophisticated chatbots have already changed the way that schools and universities communicate with students, and they have been shown to boost conversion rates from 3% (without AI) to 8% (with it). In other words, if 3 of 100 students visiting an institutional website normally go on to enrol, AI can change that proportion to 7 or 8 who enrol as a result of visiting the website. Also, educators have been changing their approach to curriculums and assignments since the ChatGPT rollout. Some prefer more oral tasks now or make students create the first draft of an essay in class.

The university warned that contract cheating was still considered a “major academic offence”. One academic at a university in Glasgow said the rise of AI may well see a return to traditional exams, which have been discredited in recent years. Our essay was constructed by asking ChatGPT three quick-fire questions relating to the FM’s successes and failures and a summary of her time in power. The Daily Record yesterday told how cheating is so rife via essay mills – and platforms like ChatGPT being abused – that courses are being reconstructed. Our investigation yesterday revealed how cheating has risen by 1000 per cent in five years at some Scottish universities. From creating a specific exam environment to formulating questions differently – the options are countless.


Georgia State University have successfully utilised chatbots to reduce an issue known as ‘summer melt’ the students who acknowledge that their application to study was accepted but never attend any classes. Their chatbot was developed to aid students through the various required processes including financial aid applications, placement exams, and class registration. The result was a 22% reduction in summer melt and an additional 324 students in attendance on the first day of the new semester when compared to the previous year (source). Universities began experimenting with chatbots to communicate with prospective students in the middle of the last decade. Simple question-and-answer tools helped to reduce administrators’ burden during the busiest UCAS periods. Such is the case of the 2020 pandemic when schools may slowly reopen and many parents are concerned about the dangers.

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At the Georgia Institute of Technology School of Interactive Computing, a chatbot called Jill Watson was introduced by Professor Ashok Goel. His students didn’t know that she wasn’t a human being till the end of the course! Today, 35-40% of questions asked by students to a departmental chatbot relate to another department. For example, a college admissions chatbot may be asked about the career options of a specific field which is the domain of the placements and careers department.

The Dark Side of Using AI Chatbots in Education

It provides results on time which the institutions can use to amend their teaching or administrative ways. However, in a traditional classroom, providing such assistance can be an excruciating task for the teachers. With AI-enabled chatbots, it is easy to optimize teaching as per the learning abilities of each student. It ensures every student continues to follow the curriculum but at their own pace.

chatbot for educational institutions

It is trained on large amounts of data that enable it to make predictions about how to string words together. His lecturer also said four out of 33 essays handed in for one module this year „looked fishy from an AI perspective.” „Universities have to switch on and find a way of adapting their assessments,” said Mr Snepvangers.

Why universities are investing in messaging automation and chat marketing

While some expressed apprehension, most are eager to explore opportunities and applications of AI. At the moment, chatbot use is still low, but the results have been very promising. Institutions like Herriot-Watt University, George Washington University, and Chung-Ang University have begun experimenting with AI chatbots to assess an application, student reaction, and effectiveness. According to Mark McNasby, CEO of, chatbots in Education were initially used to cover specific areas like financial aid or IT. It can help with counselling, answering queries, and delivering helpful information to students and their parents or guardians, reducing delays and increasing satisfaction. Solutions exist that ask students targeted questions to determine how they’re handling workloads.

chatbot for educational institutions

Analysing user behaviour and interaction patterns can provide insights into the presence of ChatGPT usage. It detects user action based on response times, and conversational patterns, and engagement levels. The aspects mentioned above show the importance of universities in detecting ChatGPT-generated content. Students may rely heavily on ChatGPT for generating responses or writing papers without properly attributing the contributions of the AI system. “The College’s definition of plagiarism does not include intention because this is difficult to identify. “Using AI tools to help with such things as idea generation or your planning may be an appropriate use, though your context and the nature of the assessment must be considered.

How can chatbots help education?

Education leaders said that schools could be forced to overhaul homework by asking children to write essays during lessons and do research at home to prevent them from using the chatbot to cheat. Schools are planning emergency new year talks to assess how to respond to ChatGPT, a chatbot released last month by a Silicon Valley company which provides almost instant human-like answers to exam questions. The College has started to embed the chatbot into all student facing services; such as the student home page, Moodle and other bespoke applications such as its work experience app. I guess that when you enrolled for a new course at college or university you had lots of questions about your new course, the services that you could access to support your studies and about life on the campus.

What AI is used in education?

The Future of Learning: AI-driven Education

Conversational AI in education, like chatbots and virtual tutors, offers quick assistance, promoting independent learning. AI chatbots for education are revolutionizing the way students learn.